| Introduction | Paraphrase: điểm bệnh nhân chấm cho năm mặt dịch vụ tại ba trung tâm y tế, thang 1-10. |
| Overview | Overall: Peveril dẫn đầu ở mọi hạng mục và cao nhất về trung bình, Longston thấp nhất; riêng dịch vụ bác sĩ thì cả ba đều tốt. |
| Body 1 | Chỗ chênh lớn: response to concerns 9.6 so với 4.3; booking appointments 9.1 so với 5.2 — kéo trung bình Peveril lên 8.3, Longston còn 5.8. |
| Body 2 | Chỗ giống nhau: doctors' service đều trên 8 (8.0/8.7/8.4); pharmacy yếu nhất ở cả ba (5.1/6.3/5.8); Marchbank luôn đứng giữa. |
The table gives the scores that patients awarded to five aspects of the service at three health centres, on a scale where one is very poor and ten is excellent.
Overall, Peveril Centre was rated most favourably on every measure and achieved much the highest overall average, while Longston Centre came bottom of the table. Marchbank occupied the middle ground throughout.
The sharpest contrasts concerned administration rather than medical care. Patients gave Peveril 9.6 for its response to concerns, compared with a strikingly poor 4.3 at Longston, a gap of more than five points. Appointment booking told a similar story, with 9.1 at Peveril against 5.2 at Longston. These two categories largely explain the difference in the overall averages, which ranged from 5.8 to 8.3.
The three centres were much closer on the remaining aspects. Doctors' service was the only category in which all of them scored above eight (8.0, 8.7 and 8.4 respectively), and it was Longston's strongest area by some distance. The pharmacy, by contrast, was the weakest aspect for all three, with no centre managing better than Peveril's 6.3, and care of children fell between the two, at 6.3 to 7.5.
| was rated most favourably | được đánh giá cao nhất |
| came bottom of the table | đứng cuối bảng |
| occupied the middle ground | nằm ở giữa |
| ranged from 5.8 to 8.3 | trải từ 5,8 tới 8,3 |
| scored above eight | đạt trên tám điểm |
| was the weakest aspect for all three | là mặt yếu nhất của cả ba |